Refund and Returns Policy
At Thrive Bio Lab, we value your trust and strive to provide a smooth, transparent, and professional purchasing experience. Please review our Return and Refund Policy carefully before placing an order.
Refund Policy
We offer refunds only for orders that have not yet shipped.
If you need to cancel an order, please contact our customer support team as soon as possible. Once an order has been shipped, we are unable to process cancellations or refunds due to the nature of laboratory research materials.
Return Policy
We accept returns under the following conditions:
Requests must be made within 30 days of delivery
Products must be unopened, unused, and in original packaging
Returned items must be in resalable condition
Once inspected and approved, a refund will be issued to the original payment method.
Refunds will not be issued for:
Opened or used products
Products returned outside the 30-day window
Damage caused by improper handling or storage
Customers are responsible for return shipping costs unless the return is due to an error on our part.
How to Request a Return or Refund
- Contact Customer Support
Email us at support@thrivebiolab.com within 3 business days of receiving your order. - Provide Documentation
Include your order number and clear photos showing the damaged package and product. - Return Authorization
Our team will review your request and, if approved, provide return authorization instructions.
Additional Information
- Items returned without prior authorization will not be accepted
- Approved refunds will be processed within 48 hours after the returned product is received and inspected
- Thrive Bio Lab reserves the right to deny requests that do not meet the conditions outlined above
Thank you for choosing Thrive Bio Lab. Your satisfaction and confidence in our research products are important to us. If you have any questions or concerns, our support team is always here to help.
Contact Information
Email: support@thrivebiolab.com
Website: https://thrivebiolab.com